Ordering via purchasing department

VKB-1014How-to

📦 Applies to

XCP-ngXen Orchestra

🗓️ Created

2025-04-14

🔄 Updated

2026-10-12

🏷️ Tags

#purchase#billing#license#account

When a purchasing department buys the subscription for your IT team, two Vates accounts are involved:

• Billing contact: the purchasing department account. The order is registered on it, and it receives the invoices.
• Technical contact: the account of the system administrator who uses the license and opens support tickets.

Environment

• A Vates account on account.vates.tech for the billing contact, for example purchasing@example.com. See Create your account.
• The email address of the technical contact.

Procedure

1. Request a quote from the sales team and give them the billing contact account. See Request a quote.
2. Accept the quote by returning it signed, or by sending a purchase order. The sales team registers the order on the billing contact account.
3. As the billing contact, complete and pay the order from Purchases management. See How to complete an order.
4. On the paid plan, bind it to the technical contact's email address. If that address has no Vates account yet, one is created and an invitation is sent.

warning

A plan cannot be moved to another account once it is bound. Double check the technical contact's email address before you confirm.

Verification

The technical contact sees the plan in their account and can register their XOA with it. The billing contact keeps access to the invoices in Invoices.

Related articles

• VKB-1041Request a quoteHow-to
• VKB-1026Purchase as a partnerHow-to
• VKB-1010Direct purchaseHow-to