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Access Denied with Advanced Live Telemetry

VKB-1115Troubleshooting
📦 Applies to
Xen Orchestra
🗓️ Created
2024-03-26
🔄 Updated
2024-03-26

Symptoms​

When using Advanced Live Telemetry, access is denied with the following error:

Access to file is not permitted: /usr/share/netdata/web//index.html

Environment​

  • A Xen Orchestra Appliance (XOA) with Advanced Live Telemetry (netdata).

Diagnosis​

The error message above is displayed when trying to access Advanced Live Telemetry.

Cause​

This is due to a minor issue with the Debian netdata package: the ownership of the netdata web files is incorrect.

Resolution​

It is easy to fix. Just SSH to your XOA VM and run the following:

root@dom0
# sudo su -
# chown root:netdata -R /usr/share/netdata