Add more users within your organization

VKB-1028How-to

📦 Applies to

XCP-ngXen Orchestra

🗓️ Created

2024-03-13

🔄 Updated

2026-10-10

🏷️ Tags

#account#support#organization#collaborator

You can give colleagues access to your organization's support tickets.

Environment

• A Vates account with access to the support platform.
• The colleague you add must already have their own Vates account registered on the support platform. See the first connection section of Open a support ticket.

Procedure

Enable your shared organization

1. Log in to account.vates.tech and open Support in the menu.
2. Tick the checkbox that enables the shared organization.
3. Click Save.

Add a collaborator

1. Enter your colleague's email address.
2. Click Add Collaborator.

Verification

The collaborator appears in your shared organization's list and can access its support tickets.

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