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How to open a support ticket

If you have a Vates pro support subscription, tickets are handled through our help desk at https://help.vates.tech.

Steps​

  1. Log in to your Vates account, then create your help desk account from the support section (confirm your password and click Create Helpdesk account).
  2. Once logged in to the help desk, open a new ticket by clicking the green plus button at the bottom right of your screen.
  3. Fill out all the required fields, with as much relevant detail about your issue as possible.

After the ticket is created, you will receive a confirmation email. You can reply directly to that email to update your ticket.

The complete walkthrough, with screenshots, is in our knowledge base: Open a support ticket.

Support tunnel​

For Xen Orchestra Appliance (XOA) issues, our team can investigate remotely through a secure support tunnel. Open it from the XOA web UI, or from the CLI with xoa support tunnel, then give the displayed support ID to our team. See the XOA documentation for details.

tip

No support subscription? Community help is available on the XCP-ng forum.