Troubleshooting knowledge base

Several public resources are available to help you diagnose and solve issues on the Vates stack, before (or instead of) opening a support ticket.

Vates knowledge base

Our help center at https://help.vates.tech hosts a public knowledge base covering account management, product purchasing, license management, quotes, the partner program, training resources, and a Technical Support section with dedicated subcategories for the Xen Orchestra Appliance (XOA) and XCP-ng.

Product documentation

• XCP-ng: the troubleshooting section of the XCP-ng docs covers log files, common problems, installation and upgrade issues, storage and Windows PV tools. It also includes a handy 3-Step-Guide: check the logs and existing articles first, then ask for help with as much information as you can (version, hardware, logs, error messages), and finally share your solution with the community.
• Xen Orchestra: the XO docs have dedicated troubleshooting and backup troubleshooting pages.

Community

For anything the resources above do not cover, open a support ticket with a subscription, or ask on the XCP-ng forum.