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TAM

The Vates Technical Account Manager (TAM) service provides you with a dedicated expert to assist with planning, deploying and optimizing your Vates VMS infrastructure. Your TAM combines deep industry insight with proactive support to streamline operations, minimize downtime and maximize the return on your virtualization investment, from strategic planning down to hands-on troubleshooting.

What a TAM can do for you​

  • Technical guidance and technical readiness
  • Migration workshops
  • Feature workshops
  • Security advisory and alerts
  • Project management
  • Performance optimization
  • Cloud integration assistance

Who it is for​

The TAM service is designed for organizations that want personalized, continuous guidance on their Vates VMS environment rather than one-off assistance. It complements standard support with strategic planning, proactive monitoring of your needs and expert advice on demand. For short-term, project-scoped help, see Consulting.

Packages​

TAM packages are flexible bundles of expert hours that you consume progressively, at your own pace:

  • 1-day package: occasional consultations or short-term projects.
  • 3-day package: balanced option for ongoing support and project management.
  • 5-day package (dedicated): comprehensive coverage for continuous, strategic engagement.

How to engage​

Full details are on the Technical Account Manager service page. To inquire about a TAM package, contact the Vates team.