Account management

Your Vates account is the hub for everything commercial: it is the account you register your XOA with, and the one used for purchases, licenses, invoices and support tickets. Everything is managed from the centralized account portal at account.vates.tech.

What you can do from your account

• Purchases: buy or upgrade a bundle, enter a quote number, and review your active plans in the Purchases menu (purchase documentation).
• Invoices: download all your invoices in PDF format from the Invoices tab.
• Profile: update your contact information and, for Stripe payments, edit your credit card details.
• Support: open and follow tickets from the help desk (see How to open a support ticket).

Knowledge base guides

The Account management section of the Vates help center covers each task step by step:

• Create your account
• Recover your account password
• Update your contact information
• Add or update your credit card
• Download your invoices
• Add more users within your organization

tip

If purchases go through a purchase department, you can split roles between a billing contact (buys, receives invoices) and a technical contact (uses the license and opens support tickets). See the purchase documentation.